Snapped Cable? Don't lift the door.
We'll fix it today.

Cable replacement typically runs $220–$450 depending on door size and cable spec. Standard residential single-door cable pair is around $220–$280. Double-door cable pair is $280–$380. Heavy commercial cables (8mm+) run $380–$550. The price always includes both cables (we never replace just one), labour, and a 12-month written warranty. Callout and on-site quote are free if you don't proceed.

Cables wear together. If one cable has snapped after years of use, the other has experienced the same fatigue cycles and is weakened — usually within months of failing too. Replacing just one means a guaranteed return-trip and another callout fee. It's also a safety issue: mismatched cable wear creates uneven tension, which damages drums and stresses the spring. Best practice across the entire industry is paired replacement.

No — and don't try to lift it manually either. A snapped cable means the door is no longer balanced by the spring system. Forcing it open can cause the door to drop suddenly (potentially on you, your car, or a person) or whip the remaining cable across the garage. Leave the door where it is and call us — we'll secure and lift it safely with the right tools.

Most cable replacements are completed in 45–75 minutes on-site, plus 15 minutes for testing and walkthrough. If the spring also needs replacing (which is common when a cable snaps), add another 30 minutes. We stock common cables in the van for B&D, Steel-Line, Gliderol, Merlin and other major brands — most jobs are first-visit fixes.

We strongly advise against it. Cable replacement requires releasing spring tension safely first — torsion springs hold massive force and can cause serious injury if mishandled. Cables themselves are under tension and can whip when cut. We've seen DIY attempts result in broken bones, damaged vehicles, and emergency callouts. The savings vs a professional callout aren't worth the risk.

Yes — every cable replacement includes a 12-month written workmanship warranty, plus the manufacturer's warranty on the cables themselves (typically 12–24 months). The warranty card is part of your written invoice. If a cable fails or the door becomes unbalanced inside the warranty period, we come back at no charge.

Quality galvanised cables typically last 8–15 years depending on use frequency, exposure to weather (coastal homes wear faster), and door weight. We see most failures in the 10–12 year range. If your door is older than 8 years and you've never replaced the cables, it's worth an inspection — early signs of fraying are easy to catch before a snap.

Yes — every major brand sold in Australia. B&D Doors, Steel-Line, Gliderol, Centurion, Merlin, Chamberlain, ATA, Boss, Superlift, Dominator, Eco-Plus. We stock OEM-grade cables for the common brands and can source rarer spec within 24 hours. Send us a photo of your door or motor on WhatsApp if you're not sure what brand you have.